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Catholic Office

What happens when an urgent sick call is submitted?

When a caller reports a sick call or emergency Viaticum request, CatholicOffice ensures rapid dispatch:

1. Priority Triage

  • Urgent / Imminent Danger of Death: Triggers high-priority SMS and email alerts to all on-call clergy and pastoral administrators.
  • Slack Alert: If your parish has connected Slack (/pastoral-care/settings), an urgent notification card is instantly posted to your designated clergy Slack channel.
  • Routine / Homebound: Routes to the Homebound Coordinator or assigned EMHC volunteer.

2. Priest Emergency Card

Before leaving for the hospital or home, the responding priest can click Print Sick Call Card (/pastoral-care/sick-calls/{id}/print) to take a physical summary sheet containing:

  • Patient name, medical location, room number, gate codes.
  • Family contact numbers and requested sacraments (Anointing, Confession, Communion).